Refund policy
15-Day Exchange Policy
Every RUAAB piece is crafted in genuine 925 Sterling Silver and authenticated with a 925 purity stamp. Pieces may feature a Rhodium, Rose Gold, or Gold finish, depending on the product, and every order undergoes a thorough quality inspection before dispatch.
What We Offer
- 15-Day Exchange from the date of delivery for eligible requests, including size exchanges (where applicable), damaged items, manufacturing defects, or an incorrect item received.
- We do not offer returns or cash refunds. If an exchange is not possible, store credit may be provided at RUAAB's discretion.
Exchange Eligibility
- The jewellery must be unused, unworn, undamaged, and returned in its original RUAAB packaging with all accessories.
- The 925 purity stamp must remain intact and unaltered.
- An unboxing video is mandatory for claims involving damage, manufacturing defects, or an incorrect item. The video must begin before the package is opened and continue without interruption.
- Only one exchange is permitted per order.
Items Not Eligible for Exchange
- Personalised, customised, or engraved jewellery.
- Earrings and piercing jewellery, due to hygiene reasons, unless the product is received damaged, defective, or incorrect and is supported by a valid unboxing video.
- Damage caused by misuse, accidental impact, improper storage, exposure to chemicals, perfumes, cosmetics, water, or normal wear and tear.
Damaged, Defective, or Incorrect Item
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and the complete unboxing video. Once verified, we will arrange a replacement at no additional cost, including shipping wherever applicable.
How to Request an Exchange
Contact us via WhatsApp at +91 95870 50707 with your order number, or submit your request through the Contact page. Reverse pickup will be arranged where serviceable. If reverse pickup is unavailable, our support team will guide you through the return process.
This exchange policy applies equally to both Prepaid and Cash on Delivery (COD) orders.